Welcome to RoamGear Packs. We’re committed to ensuring your travel gear shopping experience is smooth and worry-free. Please review our Refund and Returns Policy carefully to understand how we handle returns, exchanges, and refunds for purchases made on theroamgear.store.

1. Eligibility for Returns

We accept returns within 14 days of delivery for most unused items in their original packaging. To be eligible for a return, your item must be in the same condition as received—unused, unwashed, with original tags and packaging intact. Items showing signs of wear, damage, or missing parts that are not due to our error will not be eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These include travel accessories like personal pouches, water bottles, or other items marked as “Final Sale” on the product page.

3. Return Process

To initiate a return, please contact our customer support team at info@theroamgear.store with your order number, product details, and reason for return. Once your return request is approved, we’ll provide you with detailed instructions and a return shipping address. Please note that return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

4. Exchanges

We offer exchanges only for defective, damaged, or incorrect items. If you received a faulty product, email us at info@theroamgear.store within 7 days of delivery with clear photos and order details. Once verified, we’ll arrange a replacement or issue store credit.

5. Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that shipping charges are non-refundable.

6. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, first check your bank account or credit card provider. It may take additional processing time on their end. If the issue persists, contact us at info@theroamgear.store and we’ll be happy to assist.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, contact us immediately at info@theroamgear.store with photos of the product and packaging. We’ll resolve the issue promptly by sending a replacement or processing a refund.

8. Order Cancellations

Orders can be canceled within 24 hours of purchase for a full refund. Once your order is processed or shipped, it can no longer be canceled but may still be eligible for return according to this policy.

9. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please email us at info@theroamgear.store. We’re here to help ensure your travel shopping experience with RoamGear Packs is stress-free and reliable.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.