FAQs

You can return your order within 14 days of delivery as long as the item is unused, in its original packaging, and meets our return eligibility requirements.

Simply email us at info@theroamgear.store with your order number, product details, and the reason for return. Once approved, we’ll provide return instructions and the shipping address.

Yes, customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we’ll cover the return shipping.

Once we receive and inspect your returned item, approved refunds are processed within 5–10 business days to your original payment method.

Yes, exchanges are available if your item arrives damaged, defective, or incorrect. Email us at info@theroamgear.store with your order details and photos, and we’ll arrange a replacement.

Personal travel accessories like pouches, bottles, and any products marked “Final Sale” are non-returnable for hygiene and safety reasons.

Contact us immediately at info@theroamgear.store with clear photos and your order number. We’ll resolve the issue quickly by sending a replacement or issuing a refund.

Yes, orders can be canceled within 24 hours of purchase. Once the order has been processed or shipped, it can’t be canceled but may still qualify for return.

Once your returned package reaches us, we’ll send you a confirmation email. We’ll then inspect the product and notify you of the refund or exchange status.

First, check your bank or credit card account for pending transactions. If there’s still no update after the processing period, contact us at info@theroamgear.store and we’ll assist you in resolving the issue.